News Flash

Pennsylvania American Water is currently working to identify service line material for all customers across the Commonwealth. A service line is the pipe that connects a customer’s home or building to the water main located in the street. 

Starting next week, Pennsylvania American Water customers in this area, whose service line material is unknown, will be sent a postcard with information on how to participate in a vital identification effort.

Customers can respond on the website featured on the postcard or by calling the number provided directly to the company’s project management firm, Greeley and Hansen. As part of this survey, customers will be asked to answer a few questions about their water service line and upload a photo of their service line material, if possible.

Determining what material every customer’s service line is made of – including the lines owned by them and not just by PA American Water – is a massive undertaking. They ask PA Water customers to take this request seriously and respond so they can act accordingly.  

The next phase of this project will be for Greeley and Hansen employees to visit the community in person and work directly with residents at their homes to determine their lead service line material (if they did not respond to the survey).